Refund policy

Returns & Exchanges

Before You Buy

Get the size right first time. Sizing is the number one reason kids' shoes get returned. That's why we've put together a detailed size guide with foot measurement instructions, please use it before ordering.

Still not sure? Ask us directly. We mean it. Message us on Instagram or email us at yishu@heylittlefierce.com before you buy. A real person will get back to you and help you choose the right size. No chatbots, no wait times, no scripts.

If Something Isn't Right

Size Exchanges

If the size isn't right, we offer exchanges within 14 days of delivery, subject to the following:

  • The shoes must be unworn and in their original condition and packaging
  • You cover the cost of return shipping to me
  • We'll send the replacement size to you. Shipping on the exchange is on us for US orders; international exchange shipping is charged at cost
  • Exchanges are subject to availability

To request an exchange, email us at yishu@heylittlefierce.com with your order number and we'll take it from there.

Faulty or Damaged Items

If your order arrives damaged or with a manufacturing fault, we will always make it right. Contact us within 7 days of delivery with photos and we'll arrange a replacement or refund at no cost to you.

We stand behind every pair I make. If something isn't up to standard, that's on us.

Refunds

If something is genuinely wrong with the product and an exchange isn't possible, you can return the product and get a full refund. 

International Orders

Please be aware that for international orders:

  • Return shipping costs are the customer's responsibility in all cases
  • Customs duties or taxes paid on the original order are non-refundable by Little Fierce
  • Exchange shipping on international orders is charged at cost

The Small Print

  • Items must be returned in original, unworn condition with all original packaging
  • Little Fierce reserves the right to decline exchanges on items that show signs of wear
  • Exchanges are processed within 5–7 business days of receiving the returned item
  • This policy does not affect your statutory rights

Still Have Questions?

We're genuinely easy to reach.

📩 Email: yishu@heylittlefierce.com 📱Instagram: @heylittlefierce

We'll always do our best to find a solution that works for both of us.